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#Unibizity Podcast 6.0 Ep 2 (Part 2): Hustle Sambil Mengular with Keith Kuang
08 Sep 2025 • 1 min read
#Unibizity Podcast 6.0 Ep 2 (Part 1): Co-Living Icon with Keith Kuang
07 Sep 2025 • 1 min read
#Unibizity Podcast Series 6.0
06 Sep 2025 • 3 min read
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Use Digital Tools to Enhance Your Customer Experience
More than 30% of people would stop doing business with you if they have only one bad customer experience (CX). We have explored what...
01 Aug 2022 • 2 min read
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Measure Your Customer Experience Impact. Here’s Why and How!
Customer experience (CX) is not a ‘one-time setup and leave it’ operation. As long as your business exists, you need to continuously understand...
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Excite Your Customers with an Innovative Game Plan
Yusman Ammeran, unifi General Manager, Sales & Distribution Planning (Consumer & SME) has several more tricks up his sleeve. Follow him now...
01 Aug 2022 • 3 min read
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7 Steps to Create a Great Customer Experience Strategy
Here’s how you can develop an effective customer experience strategy as an SME in Malaysia to attract your target audience. Wait. First, what is a...
01 Aug 2022 • 3 min read
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Top 10 Reasons Why Businesses Can’t Ignore the Customer Experience
Customer experience is made up of every interaction that a customer has with your organization, and how he or she perceives those interactions...
31 Jul 2022 • 4 min read
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The CX Factor: Understanding Customer Experience And Why It’s Important For SMEs
Your customer experience, whether you are aware of it or not, is what has kept your customers coming back, or pushed them to a competitor...
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Does Customer Loyalty Still Exist in Today's Era?
An insight of customer loyalty from two key industry sectors in Malaysia: e-wallet, and oil and gas. These perspectives will show you how to shift your efforts to maintain relevancy in relation to customer loyalty.
29 Jul 2022 • 4 min read
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Showing 5 of 16 results
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Understanding How to Make the Supply Chain Work for You
Vigorous supply chain management leads to greater operational success, reduced costs, and higher customer satisfaction. This is especially true of SMEs, where the foundations of supplier performance can have a significant impact on near and long-term business success.
02 Aug 2022 • 3 min read
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Focused Messaging to Existing and New Customers
Email marketing remains important to small businesses looking to effectively reach out to their customers without having to compete with the sizable budgets that large corporations can afford to spend. Services offered by companies such as Enginemailer play an important role for smaller competitors looking to secure the best ROIs with email marketing.
02 Aug 2022 • 2 min read
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5 Ways Malaysian SMEs Can Differentiate Themselves with Customer Experience
What makes your SME different from the tens or hundreds of similar businesses in Malaysia? A great product? Sure. But if a slightly better product comes...
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Help Them to Help You: How to Get a Better Understanding of Your Audience
Knowing your audience well can work wonders when it comes to marketing your product and establishing customer loyalty. Craft better comms and keep your fans engaged with these tips!
16 Mar 2023 • 3 min read
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[VIDEO] How to Keep Customers Happy
Customer satisfaction plays a big role in your business success. A high satisfaction level ensures customer retention and increased sales.
16 Oct 2023 • 2 min read
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