#Unibizity Podcast 5.0 Ep 5: 1 Gambar 1000 Emosi
24 Jan 2025 • 1 min read
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Use Digital Tools to Enhance Your Customer Experience
More than 30% of people would stop doing business with you if they have only one bad customer experience (CX). We have explored what...
01 Aug 2022 • 2 min read
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Measure Your Customer Experience Impact. Here’s Why and How!
Customer experience (CX) is not a ‘one-time setup and leave it’ operation. As long as your business exists, you need to continuously understand...
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Excite Your Customers with an Innovative Game Plan
Yusman Ammeran, unifi General Manager, Sales & Distribution Planning (Consumer & SME) has several more tricks up his sleeve. Follow him now...
01 Aug 2022 • 3 min read
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7 Steps to Create a Great Customer Experience Strategy
Here’s how you can develop an effective customer experience strategy as an SME in Malaysia to attract your target audience. Wait. First, what is a...
01 Aug 2022 • 3 min read
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Top 10 Reasons Why Businesses Can’t Ignore the Customer Experience
Customer experience is made up of every interaction that a customer has with your organization, and how he or she perceives those interactions...
31 Jul 2022 • 4 min read
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The CX Factor: Understanding Customer Experience And Why It’s Important For SMEs
Your customer experience, whether you are aware of it or not, is what has kept your customers coming back, or pushed them to a competitor...
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Does Customer Loyalty Still Exist in Today's Era?
An insight of customer loyalty from two key industry sectors in Malaysia: e-wallet, and oil and gas. These perspectives will show you how to shift your efforts to maintain relevancy in relation to customer loyalty.
29 Jul 2022 • 4 min read
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Showing 5 of 16 results
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[VIDEO] How to Keep Customers Happy
Customer satisfaction plays a big role in your business success. A high satisfaction level ensures customer retention and increased sales.
16 Oct 2023 • 2 min read
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[VIDEO] 5 Cara Berkesan Uruskan Maklum Balas Pelanggan Secara Profesional
Golongan usahawan harus bijak berinteraksi dengan para pengguna. Jom ketahui tatacara pengurusan perhubungan pelanggan yang mantap.
13 May 2024 • 2 min read
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[VIDEO] How Customer Experience Can Make or Break Your Business
Customer experience (CX) is where transaction meets emotion. These tips can keep your customers feeling good and spur your company’s growth.
28 Aug 2024 • 2 min read
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[VIDEO] How to Encourage Repeat Purchases Through an Improved Customer Journey
Keep your loyal customers happy to continue making more sales for your business. Achieve this by offering an excellent customer experience to increase their satisfaction.
30 Aug 2024 • 2 min read
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[VIDEO] Faedah Program Kesetiaan Pelanggan kepada Perniagaan Anda
Salah satu cara untuk menarik minat para pelanggan supaya mereka melakukan pembelian semula atau tempahan berulang adalah dengan memberi ganjaran.
05 Sep 2024 • 2 min read
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