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Showing 8 of 17 results
Competition in Business: How to Stay Ahead of the Game
The online business frontier is an arena of massive competition, but also a place of limitless opportunities. If you are up against other brands that offer the same thing as you do, don’t fret! Instead, use this golden moment to reflect on what you offer in comparison and improve so that you can stay ahead.
5 Ways Malaysian SMEs Can Differentiate Themselves with Customer Experience
What makes your SME different from the tens or hundreds of similar businesses in Malaysia? A great product? Sure. But if a slightly better product comes...
Use Digital Tools to Enhance Your Customer Experience
More than 30% of people would stop doing business with you if they have only one bad customer experience (CX). We have explored what...
01 Aug 2022 • 2 min read
Measure Your Customer Experience Impact. Here’s Why and How!
Customer experience (CX) is not a ‘one-time setup and leave it’ operation. As long as your business exists, you need to continuously understand...
Excite Your Customers with an Innovative Game Plan
Yusman Ammeran, unifi General Manager, Sales & Distribution Planning (Consumer & SME) has several more tricks up his sleeve. Follow him now...
7 Steps to Create a Great Customer Experience Strategy
Here’s how you can develop an effective customer experience strategy as an SME in Malaysia to attract your target audience. Wait. First, what is a...
Top 10 Reasons Why Businesses Can’t Ignore the Customer Experience
Customer experience is made up of every interaction that a customer has with your organization, and how he or she perceives those interactions...
The CX Factor: Understanding Customer Experience And Why It’s Important For SMEs
Your customer experience, whether you are aware of it or not, is what has kept your customers coming back, or pushed them to a competitor...
Showing 5 of 17 results
Top 10 Reasons Why Businesses Can’t Ignore the Customer Experience
Customer experience is made up of every interaction that a customer has with your organization, and how he or she perceives those interactions...
7 Steps to Create a Great Customer Experience Strategy
Here’s how you can develop an effective customer experience strategy as an SME in Malaysia to attract your target audience. Wait. First, what is a...
Excite Your Customers with an Innovative Game Plan
Yusman Ammeran, unifi General Manager, Sales & Distribution Planning (Consumer & SME) has several more tricks up his sleeve. Follow him now...
Measure Your Customer Experience Impact. Here’s Why and How!
Customer experience (CX) is not a ‘one-time setup and leave it’ operation. As long as your business exists, you need to continuously understand...
Use Digital Tools to Enhance Your Customer Experience
More than 30% of people would stop doing business with you if they have only one bad customer experience (CX). We have explored what...
01 Aug 2022 • 2 min read
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