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Customer satisfaction plays a big role in your business success. A high satisfaction level ensures customer retention and increased sales.

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Thank goodness for online platforms and e-commerce! These digital services give you the freedom as a business owner in running your business. In that same vein, how about paying it forward for your customers? Give them more freedom in how they spend and interact with your enterprise with a few simple ways.

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Breathe new life into your business processes through digitisation! There are plenty of advantages, such as increasing efficiency, saving time and money, and raising your online profile. Discover valuable tips to ease your company’s transition into the digital landscape today.

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Knowing your audience well can work wonders when it comes to marketing your product and establishing customer loyalty. Craft better comms and keep your fans engaged with these tips!

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Word-of-mouth marketing is an important yet often overlooked part of maintaining consistency in your business performance. Here are several pointers you can consider to encourage more conversations about your brand and entice more customers.​

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Ready to gain a competitive advantage? Keep these emerging trends on your radar and implement the right tactics to drive your marketing goals forward.

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The online business frontier is an arena of massive competition, but also a place of limitless opportunities. If you are up against other brands that offer the same thing as you do, don’t fret! Instead, use this golden moment to reflect on what you offer in comparison and improve so that you can stay ahead.

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What makes your SME different from the tens or hundreds of similar businesses in Malaysia? A great product? Sure. But if a slightly better product comes...

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More than 30% of people would stop doing business with you if they have only one bad customer experience (CX). We have explored what...