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In an era defined by technological advances, business processes have become more streamlined and automated. One of the major advancements in recent years is the rise of cloud-based accounting software.

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More than 30% of people would stop doing business with you if they have only one bad customer experience (CX). We have explored what...

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Customer experience (CX) is not a ‘one-time setup and leave it’ operation. As long as your business exists, you need to continuously understand...

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Yusman Ammeran, unifi General Manager, Sales & Distribution Planning (Consumer & SME) has several more tricks up his sleeve. Follow him now...

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Here’s how you can develop an effective customer experience strategy as an SME in Malaysia to attract your target audience. Wait. First, what is a...

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In these challenging times many SMEs have taken the necessary immediate steps to stem the impact of this global pandemic by finding creative ways of working and also enhanced practices of meeting their customers’ needs with minimal impact to their bottom line.

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Digital Marketing Consultancy (DMC) designs strategic learning programs that specialises in providing professionals advanced career progression towards becoming a certified digital marketing professional.

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It can be difficult to work out how to grow your business when you are also trying to manage good customer service, savvy marketing, and sound finances. However, expanding your product range could help.

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Bring value to your product or service through your own unique experiences and explanation.