Dengar sendiri perkongsian wanita hebat yang menjadi inspirasi ramai, Erin Adlina. 

Jom belajar tentang bagaimana mindset positif telah membentuk perjalanan dan kejayaan beliau dalam dunia perniagaan.

Eksklusif untuk pelanggan Unifi Business: Nikmati sistem temu janji Go Bookit bermula dari RM1 sehari dan miliki peranti 5G percuma dengan langganan UNI5G Business Mobile.

Buat bisnes tapi tak ada produk? Macam mana nak buat duit? Saksikan podcast yang penuh dengan tip dan maklumat ini.

Dalam episod kali ini, Unifi Business menjemput Erin Adlina daripada Entrust EA Group untuk berkongsi bagaimana cara yang paling efektif untuk menjual servis yang tiada produk fizikal tapi mampu menjana keuntungan yang besar!

Eksklusif untuk pelanggan Unifi Business: Nikmati sistem temu janji Go Bookit bermula dari RM1 sehari dan miliki peranti 5G percuma dengan langganan UNI5G Business Mobile.

Mendapatkan klien bukanlah perkara mudah. Setiap seorang ada ragam dan cabaran tersendiri. Jom tingkatkan ilmu anda dalam dunia pengurusan klien.

Dalam episod kali ini, Unifi Business membongkar strategi dan rahsia bersama Erin Adlina daripada Entrust EA Group tentang cara mendapatkan, mengurus dan menjaga pelanggan supaya mereka kekal puas hati dan gembira dengan servis yang diberikan.

Eksklusif untuk pelanggan Unifi Business: Nikmati sistem temu janji Go Bookit bermula dari RM1 sehari dan miliki peranti 5G percuma dengan langganan UNI5G Business Mobile.

#Unibizity 6.0 is back with Hustle Sambil Mengular! segment with Keith Kuang, the visionary behind BeLive Co-Living. 

We dive deep into the importance of strong relationships between co-workers and the secret ingredient driving one of the fastest-growing companies today. 

Packed with tips on leadership, team synergy, and scaling fast, this episode is a must-watch for entrepreneurs and business leaders. 

Whatever happens, the team’s always here to fuel the hustle. This episode’s stacked with real insights, founder stories, and tactical gems. 

In this #Unibizity drop, we sit down with property founder Keith Kuang from BeLive Co-Living, who’s flipping the script on traditional rentals with a modern, scalable model.

In this episode, we sit down with Keith Kuang, the visionary founder of BeLive Co-Living, to uncover the secret recipe behind entrepreneurial success.

From mastering team synergy to achieving sustainable company growth, Keith shares powerful insights that every aspiring entrepreneur needs to hear. Whether you’re just starting your journey or already building your empire, this conversation is packed with lessons to fuel your next big leap.

Don’t just dream it, learn how to make it happen! Exclusively for Unifi Business customers: Get the UNI5G Business 99 plan with a FREE Samsung Galaxy A16, and enjoy the Go Bookit appointment solution from as low as RM1 per day.

Tired of juggling phone calls, emails, and sticky notes just to schedule appointments? Say goodbye to booking headaches and hello to seamless scheduling with our game-changing online appointment solution, designed specifically for micro, small and medium enterprises (MSMEs)!

Imagine a world where your customers can book appointments with just a few clicks, anytime, anywhere. No more missed calls or back-and-forth emails. Go Bookit offers a user-friendly digital platform that empowers your clients to take control of their scheduling, making the booking process effortless and hassle-free. It’s like having a 24/7 personal assistant, minus the coffee breaks!

But wait, there’s more. We know how frustrating it can be when customers forget their appointments, or when your own hectic schedule causes you to overlook bookings. That’s why we’ve integrated WhatsApp confirmations and reminders into our system. These timely nudges ensure that both you and your clients stay on track, dramatically reducing no-shows and last-minute cancellations.

One ultimate solution, one unified platform

Additionally, Go Bookit brings all your customer data together in one convenient place. No more shuffling through countless files or scrolling through endless email threads. With just a few clicks, you can access your clients’ history, preferences, and contact information. This treasure trove of data makes follow-ups a breeze and helps you provide that personal touch that keeps customers coming back for more.

But don’t just take our word for it. Businesses like yours are already reaping the benefits of our online appointment solution. One good example is Vemey Enterprise that uses Go Bookit for their sambal delivery — saving time, reducing administrative burdens, and delighting their customers with smooth, professional service.

Pro tip: Head over to our Product Stories to watch videos that showcase Go Bookit’s amazing features.

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In today’s fast-paced digital world, micro, small and medium enterprises (MSMEs) are constantly seeking ways to streamline their operations and enhance customer experiences. One powerful tool that has gained significant traction is the online appointment booking system.

This innovative solution offers a myriad of features that benefit both business owners and customers alike. Let’s explore how these systems work and why they’re becoming indispensable for MSMEs across various industries.

Features of online appointment systems

1. 24/7 availability: Customers are able to book appointments anytime, anywhere, without being limited by business hours. 

2. Real-time scheduling: The system updates instantly, preventing double-bookings and ensuring accurate availability. 

3. Automated reminders: Send WhatsApp, SMS or email reminders to reduce no-shows and last-minute cancellations.  

4. Integration capabilities: Seamlessly connect with existing calendars, CRM systems, and payment gateways.  

5. Customisable booking forms: Collect relevant information from customers during the booking process. 

6. Multi-staff and multi-location support: Manage appointments for multiple team members or business locations. 

7. Analytics and reporting: Generate insights on booking patterns, popular services, and customer preferences. 

Benefits for business owners 

The online booking system not only simplifies the appointment process for customers but also improves the operational efficiency of service-based businesses.

It allows MSME owners to focus more on their skilled work rather than administrative matters, ultimately leading to better service quality and increased customer satisfaction.

1. Time savings: Less time spent on phone calls and manual scheduling, allowing staff to focus on core business activities.

2. Optimised efficiency: Streamline the booking process and minimise administrative tasks.

3. Reduced no-shows: Automated reminders significantly decrease missed appointments.

4. Improved customer data management: Centralise customer information for better service and marketing.

5. Round-the-clock booking capability: Capture bookings even outside of business hours, increasing revenue potential.

6. Resource optimisation: Efficiently allocate staff and resources based on real-time booking data.

7. Enhanced professional image: Offer a modern, convenient booking experience that reflects positively on your business.

Advantages for customers 

Among others, online booking platforms offer customers 24/7 convenience, real-time availability, and instant confirmations. They save time, eliminate phone tags, and allow easy scheduling, rescheduling, and cancellations. Moreover, automated reminders help prevent missed appointments, enhancing overall customer experience. Here’s an overview of the key benefits:

1. Convenience: Book appointments at any time, from any device, without the need for phone calls.

2. Flexibility: Easily view available time slots and choose the most convenient option.

3. Prompt response: Avoid long wait times on phone calls or in-person queues.

4. Self-service: Manage bookings, reschedule, or cancel appointments independently.

5. Instant confirmation: Receive immediate confirmation and reminders for peace of mind.

6. Personalisation: Save preferences and booking history for faster future appointments.

Let’s look at some examples of how an online appointment solution fits into different scenarios and caters to various product or service offerings:

Plumbing services

Plumbers can utilise the system to manage bookings for a wide range of services, from routine maintenance to emergency repairs. Customers can easily schedule appointments for pipe installations, drain cleaning, water heater servicing, or leak detections.

The system allows clients to select preferred time slots, describe their plumbing issues, and even upload photos of the problem area. Plumbers can prepare adequately for each job, bringing the right tools and parts based on the pre-appointment information provided.

Electrical services

Electricians use online booking systems to streamline scheduling for a variety of services like residential wiring, commercial work, and smart home setups. Customers can select their desired appointment times and provide job details. This preparation ensures electricians arrive equipped with the right tools and knowledge, improving efficiency and satisfaction.

Home cleaning services

A house cleaning service can allow customers to book suitable time frames, choose the type of cleaning required, and even specify any special requirements or areas of focus.

F&B businesses

Online booking systems help F&B-related businesses manage orders and reservations effectively.

For instance, restaurants can optimise seating and reduce no-shows, while food product companies like Vemey Enterprise can schedule pick-ups or deliveries. This improves planning, personalisation, and customer satisfaction, boosting revenue.

Beauty salons and spas

A small hair salon can use an online booking system to allow clients to book specific stylists, choose services, and even select product add-ons. This reduces front desk workload and enables stylists to prepare for each client’s needs in advance.

Health and wellness clinics

A mid-sized physiotherapy clinic can implement online booking to manage appointments for multiple therapists across different treatment rooms. Patients can book initial consultations or follow-up sessions, specifying their preferred practitioner and treatment type.

Automotive services

An auto repair shop can use the system to allow customers to book vehicle servicing, tyre changes, or diagnostic appointments. The booking form can collect information about the car make, model, and specific issues, helping mechanics prepare for each job.

Professional services 

A law firm can utilise online booking for initial consultations. Clients can select the type of legal service they need, choose a preferred lawyer, and provide basic case information before the appointment.

Educational institutions 

A language school can implement online booking for one-on-one tutoring sessions or small group classes. Students can view tutor availability, book recurring sessions, and even pay for lessons in advance.

Fitness centres 

Gym owners can use the system to handle bookings for group classes, personal training sessions, and equipment orientations. Members can easily reserve spots in popular classes or schedule sessions with their favourite trainers.

To summarise, by implementing an online appointment booking system, MSMEs can greatly enhance their operational efficiency and customer satisfaction. The ability to offer 24/7 booking, lessen administrative workload, and provide a seamless customer experience makes these systems a valuable asset in today’s competitive business landscape. As more consumers expect digital convenience, businesses that embrace online booking solutions position themselves for growth and success in the digital age.

Looking for a smarter way to manage bookings? Experience Go Bookit from Unifi Business, the ultimate appointment solution for MSMEs!

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Anda mahu berniaga tetapi keadaan kewangan tidak mengizinkan? Ada banyak bidang perniagaan di luar sana yang tidak memerlukan sebarang modal. Gunakan kemahiran yang anda miliki untuk memulakan perniagaan dari rumah. Teruskan usaha bangunkan diri dan carilah pilihan yang sesuai untuk anda!

Ramai dalam kalangan kita yang terpaksa bekerja dari rumah ekoran COVID-19. Ada juga yang membuka perniagaan secara kecil-kecilan kerana kehilangan mata pencarian gara-gara diberhentikan kerja oleh majikan yang terkesan ataupun syarikat gulung tikar. Sehingga kini, masih ada individu yang menghadapi kesukaran untuk memulakan perniagaan sendiri kerana tidak mempunyai modal yang mencukupi. 

Jangan putus asa. Kami senaraikan beberapa bidang perniagaan yang boleh anda ceburi tanpa sebarang modal. 

1. Pempengaruh media sosial (influencer) 

Jika anda mempunyai ramai pengikut di media sosial, inilah peluang keemasan untuk anda menjana pendapatan. Anda boleh menawarkan perkhidmatan pemasaran digital kepada mana-mana perniagaan yang ingin mempromosikan jenama dan produk mereka dengan menggunakan influencer. 

Ramai pempengaruh menjadikan pekerjaan ini sebagai kerjaya sampingan. Ada juga yang menjadi pempengaruh sepenuh masa yang mampu memperoleh pendapatan lumayan dengan menawarkan perkhidmatan seperti membuat ulasan tentang produk serta mempromosikan jenama-jenama perniagaan menerusi video yang dimuat naik ke akaun media sosial. 

2. Penyedia perkhidmatan penterjemahan

Buat anda yang menguasai pelbagai bahasa, khidmat terjemahan mempunyai permintaannya yang tersendiri. Anda boleh menawarkan perkhidmatan menterjemah teks, ucapan, transkrip atau apa sahaja jenis dokumen kepada mana-mana klien yang memerlukan. 

3. Khidmat tutor 

Sekiranya anda mahir dalam mata pelajaran tertentu, khidmat tutor boleh dijadikan suatu perniagaan yang tetap dan stabil. Anda boleh mengadakan kelas atau program latihan di rumah atau secara dalam talian dengan mengenakan bayaran tertentu kepada mereka yang berminat. 

4. Ejen pemesan hantar (dropship)

Menjadi ejen dropship atau pemesan hantar untuk perniagaan sudah tidak asing lagi buat mereka yang ingin memulakan perniagaan tanpa modal. Banyak syarikat yang mencari ejen untuk membantu menjual produk mereka tanpa perlu mengeluarkan modal atau menyimpan stok. 

Tugas pemesan hantar hanyalah mempromosikan produk serta mencari pelanggan, mendapatkan tempahan dan menghantar barangan yang dijual. Dari situlah anda akan mendapat upah tertentu mengikut jenis produk. 

5. Program affiliate

Program affiliate ialah satu teknik pemasaran yang hampir sama dengan dropship. Perbezaan affiliate dengan dropship ialah anda tidak perlu mengejar angka jualan atau pelanggan. 

Sebaliknya, apa yang perlu dilakukan hanyalah mempromosikan produk dari laman web dengan meletakkan pautan affiliate di akaun media sosial anda. Andainya ada pelanggan yang menekan pautan tersebut untuk membeli produk yang dipromosikan, anda akan menerima wang upah hasil daripada pembelian tersebut. 

6. Pengurus media sosial 

Pengurus media sosial biasanya akan mengendalikan akaun media sosial milik sesebuah perniagaan. Kalau anda mempunyai kemahiran dan pengalaman dalam menguruskan platform media sosial, perkhidmatan ini sudah tentu berupaya membantu anda menjana pendapatan yang lumayan. Anda hanya memerlukan telefon pintar, komputer riba, sambungan Internet dan kreativiti yang mantap. 

7. Perancang majlis (event planner) 

Jika anda mempunyai minat dan bakat dalam menguruskan serta mengacarakan majlis, anda boleh mencari klien dengan menawarkan perkhidmatan ini. 

Ambil upah untuk merancang majlis kecil-kecilan mengikut cita rasa pelanggan seperti majlis sambutan hari jadi, majlis keraian untuk orang tersayang dan banyak lagi. 

8. Pembeli peribadi (personal shopper) 

Kalau anda suka membeli-belah, kerjaya sebagai pembeli peribadi dapat menjanjikan sumber pendapatan sampingan yang tinggi. Anda boleh menjadi personal shopper atau PS kepada individu yang tidak mahu keluar rumah dengan mengambil upah tambahan bagi setiap pembelian barangan yang dikirim. 

Sekiranya anda tidak mempunyai modal, ambil bayaran terlebih dahulu sebelum membuat pembelian untuk pelanggan. 

9. Kelas senaman 

Anda suka bersenam dan ingin mengajak lebih ramai orang untuk mengamalkan gaya hidup yang sihat? Apa kata anda anjurkan kelas senaman yang boleh dilakukan secara dalam talian atau di taman rekreasi. Selain itu, anda juga boleh menjadi jurulatih peribadi buat mereka yang berminat mendapatkan bimbingan peribadi.

Nak mulakan perniagaan tapi tak tahu caranya? Nikmati pelbagai solusi digital daripada Unifi Business Club (UBC) serta ikuti tip dan panduan untuk menjadi usahawan berjaya.