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COVID-19 has disrupted businesses and allwalks of life. MCO however necessary, have given rise to uncertainty which have affected revenues...

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Whether it’s your first time going to entrepreneur events or you were with us from the start, here are some great tips to help you get the most...

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How can you improve your decision-making skills with data? The average adult makes more than 30,000 decisions daily...

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In an era defined by technological advances, business processes have become more streamlined and automated. One of the major advancements in recent years is the rise of cloud-based accounting software.

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More than 30% of people would stop doing business with you if they have only one bad customer experience (CX). We have explored what...

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Customer experience (CX) is not a ‘one-time setup and leave it’ operation. As long as your business exists, you need to continuously understand...

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Yusman Ammeran, unifi General Manager, Sales & Distribution Planning (Consumer & SME) has several more tricks up his sleeve. Follow him now...

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Here’s how you can develop an effective customer experience strategy as an SME in Malaysia to attract your target audience. Wait. First, what is a...

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In these challenging times many SMEs have taken the necessary immediate steps to stem the impact of this global pandemic by finding creative ways of working and also enhanced practices of meeting their customers’ needs with minimal impact to their bottom line.